Shipping Policy

Fast & Reliable Delivery Across the United States

Thank you for shopping with THERMAIO. We're committed to delivering your order safely, quickly, and reliably. This Shipping Policy explains how we process, ship, and deliver our premium warmth and wellness products throughout the United States.

Order Processing Time

We work hard to prepare your order as quickly as possible.

  • Processing Time: 1–3 business days (excluding weekends and holidays)
  • Order Confirmation: Once your order is processed, you'll receive an email confirmation with your shipping details.
  • Busy Seasons: During holidays, sales events, or periods of high demand, processing may take slightly longer.

Shipping Locations

Where We Ship

Currently, THERMAIO ships exclusively within the United States.

If you are located outside the U.S. and have questions about future availability, please contact our customer support team.

Estimated Delivery Time

Standard Shipping

7–12 business days

Please note that delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, or other unforeseen circumstances.

Shipping Costs

We believe in simple and transparent shipping rates.

  • Standard Shipping (7–12 Business Days): Flat rate of $4.99 for all orders within the USA.
  • FREE Shipping: Enjoy FREE Standard Shipping on all orders over $99.00 within the United States.

No promo code is required—free shipping is automatically applied during checkout.

Order Tracking

Track Your Order

Once your order has been shipped, you'll receive an email containing your tracking number.

You can use this tracking number to monitor your package throughout the delivery process.

If you haven't received tracking information within 5 business days after placing your order, please contact our support team.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

THERMAIO is not responsible for:

  • Delays caused by incorrect or incomplete shipping information
  • Orders delivered to an incorrectly entered address

If you notice an address error immediately after placing your order, contact us as soon as possible and we'll do our best to update it before shipment.

Damaged or Lost Packages

Damaged Items

If your order arrives damaged:

  1. Take clear photos of the product and packaging.
  2. Contact us within 48 hours of delivery.
  3. Include your order number and photos so we can resolve the issue quickly.

Lost Packages

If your package appears delayed beyond the estimated delivery window:

  • Check your tracking information first.
  • Contact the shipping carrier for updates.
  • If you still need assistance, our support team will gladly help investigate the shipment.

Split Shipments

Some orders may arrive in multiple packages due to product availability, warehouse locations, or package size.

If your order is shipped separately:

  • You'll receive a separate tracking number for each shipment.
  • This allows available items to arrive sooner instead of waiting for the complete order.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Email: support@thermaio.com

Phone: +1 323 451 5170

Business Address:
10385 San Sevaine Way, Suite B
Jurupa Valley, CA 91752
United States

We aim to respond to all inquiries within 24–48 business hours.

Our Commitment

At THERMAIO, we're dedicated to providing a smooth, reliable, and transparent shopping experience. From the moment you place your order until it arrives at your door, we're committed to keeping you informed every step of the way.

Thank you for choosing THERMAIO.

Warmth That Comforts. Quality That Lasts.