Contact US

We're Here to Help

At THERMAIO, your comfort and satisfaction are our top priorities. Whether you have a question about your order, need assistance with one of our products, or simply want more information, our dedicated support team is here to help.

We strive to respond to all customer inquiries within 24–48 business hours.

📩 Customer Support

For any questions or assistance, please contact us:

Email: support@thermaio.com

Phone: +1 323 451 5170
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Business Address:
10385 San Sevaine Way, Suite B
Jurupa Valley, CA 91752
United States

Before Contacting Us

For questions about a specific product, please include the product name or product page URL.

For order-related questions, please provide:

  • Order number
  • Name used when placing the order
  • Email address used for the order
  • A brief description of the issue

Please do not send payment card numbers or other sensitive payment information by email.

Shipping Questions

For information about processing times, shipping charges, estimated delivery times, and applicable shipping conditions, please review our Shipping Policy.

Returns & Refunds

For information about return eligibility, return procedures, and refunds, please review our Returns & Refunds Policy before sending a return.

Contact Form

You can also use the contact form on this page to send us a message.

We appreciate the opportunity to assist you.